SOOF legal
End User Agreement
Last updated: 20 September 2026
About this agreement
These terms govern the public SOOF website and the SOOF software service. SOOF is operated by Dextericy Ltd, a company registered in England and Wales under company number 17461625, with registered office in NW4, London. References to SOOF, we, us or our mean Dextericy Ltd. By creating an account, accepting an invitation, connecting a third-party service or using SOOF, you agree to this End User Agreement. If you act for an organisation, you confirm that you are authorised to bind it.
Service development
SOOF is under active development. Features may be changed, suspended or withdrawn and may contain defects. We may impose reasonable usage limits and may contact users about testing, migration or material service changes. Do not rely on SOOF as the only copy of information required for safety, employment, tax, accounting, legal or regulatory purposes. Keep appropriate source records and backups.
Accounts and authorised users
You must provide accurate account information, keep credentials confidential, use appropriate access permissions and promptly tell us about suspected unauthorised access. Accounts may be used only by their assigned user. The customer is responsible for its users and for ensuring that invitations, permissions and connected-service authorisations are lawful and appropriate. The service is intended for business use by people aged 18 or over.
Permitted use
You may use SOOF for your lawful internal business operations. You must not misuse the service, introduce malicious code, attempt unauthorised access, bypass security or usage controls, interfere with other users, scrape or reverse engineer the service except where applicable law expressly permits it, use it to infringe rights or law, or upload material you are not authorised to process. We may investigate misuse and restrict access where reasonably necessary to protect users, data or the service.
Customer data
You retain ownership of information and documents you submit. You grant us the limited rights needed to host, copy, transmit, back up and otherwise process that data to provide, secure and support SOOF. You are responsible for its accuracy, legality, retention instructions and any notices or permissions required from workers, clients and other individuals. Our handling of personal data is described in the Privacy Policy at https://soof.co/privacy. Where we process customer-controlled personal data, we do so on the customer's documented instructions, subject to law.
Third-party integrations
Xero, Stripe, Google Calendar and other integrations are optional third-party services governed by their own agreements. Connecting one authorises SOOF to exchange the information needed for the selected features. You are responsible for choosing the correct organisation, account, bookkeeping mappings and permissions and for reviewing transferred records. We do not control a provider's availability, decisions, fees or changes. Revoking an integration stops future provider access after revocation takes effect but does not automatically delete records already transferred to that provider.
Invoices, payments and accounting
SOOF provides operational tools and does not provide accounting, tax, legal or financial advice. You remain responsible for invoice accuracy, VAT and CIS treatment, payment reconciliation, statutory records and review of entries sent to accounting providers. Stripe payments are processed by Stripe and the connected merchant account; SOOF does not store complete payment-card details. A status shown in SOOF should be checked against the relevant payment or accounting provider before consequential action.
Intellectual property and feedback
We and our licensors retain all rights in SOOF, its software, design, branding and documentation. This agreement grants only a limited, non-exclusive, non-transferable and revocable right to use the service in accordance with these terms. If you provide suggestions or feedback, you permit us to use them without restriction or payment, without transferring ownership of your pre-existing material.
Availability and support
We aim to operate SOOF with reasonable care and skill but do not promise uninterrupted, error-free or permanently available service. Maintenance, provider outages, security events and development changes may affect access. Unless separately agreed in writing, no service level, response time, feature commitment or data-recovery guarantee applies.
Charges
Any charges, trial period or subscription will be disclosed before becoming payable. If a plan has not been chosen when a free trial ends, the account becomes read-only for 14 days, during which data can be viewed but not changed, and is then locked, which means the workspace can no longer be opened until a plan is chosen and the account is reactivated. Locking does not delete data. Third-party providers may charge their own fees. We will not introduce a new recurring SOOF charge without giving notice and obtaining any agreement required by law.
Suspension and termination
You may stop using SOOF and request account closure by contacting hello@soof.co. We may suspend or terminate access for material breach, non-payment of agreed charges, security risk, unlawful use, provider or legal requirements, or discontinuation of the service. Where reasonably practicable, we will give notice and an opportunity to export customer data. Terms intended to survive, including ownership, accrued payment obligations, liability and governing law, continue after termination.
Liability
Nothing in this agreement excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or loss caused by customer data, instructions, third-party services or failure to keep required source records. During a free trial, our total aggregate liability arising from the service is limited to £100; where fees have been paid, it is limited to the greater of £100 and the SOOF fees paid by the customer in the 12 months before the event giving rise to the claim.
Changes, law and contact
We may update these terms for legal, security, provider or service changes. We will give reasonable notice of material changes where practicable; continued use after they take effect constitutes acceptance, except where law requires express agreement. These terms and non-contractual disputes are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights that apply. Contact Dextericy Ltd at hello@soof.co.